My Account - Frequently Asked Questions

  1. Home
  2. My Account / Frequently Asked Questions

As a Key Club member can I get a discount on accommodation?

Yes, you receive a 10% discount off the Bar rate of the Millennium, Copthorne or Kingsgate hotel room you book for your personal leisure accommodation, subject to availability.

Am I entitled to receive any further discounts other than accommodation?

Yes, you receive a 15% discount off lunch, dinner and bar items from the restaurant's regular menu and wine / beverage list.

Can all my family and friends get the same hotel discount as I do?

No, discounts are only available to Key Club card holders.

Can I book directly with the hotel when redeeming an accommodation prize?

No. Bookings must be made through the Central Reservations Office who hold your membership details and profile. This information is passed on from them to the hotel.

What if there is no availability at the hotel I want?

We will do our best to provide a room for you at your preferred hotel for your prize redemption, however availability of rooms is limited and will depend on hotel, location, season and demand and we do not guarantee that accommodation is or will be available on any particular dates at any of its hotels. We will offer alternative dates or hotels so that you may redeem your prize.

If I want to make a reservation for a company staff member what number do I call?

For all corporate bookings please phone 0800 808 228.

How do I know how many points I have accumulated that I can claim on?

If you complete the 'room night record' form online at www.keyclub.co.nz for all of your bookings, then the list of your total number of points available to redeem can be found under the tab 'Rewards Request'

How do I earn Key Club Points?

Key Club points are earned on room nights that a Key Club member has booked on behalf of their traveling staff at the agreed corporate rate, whose stay has been completed Points cannot be earned on cancelled bookings, 10 Stay Free, or individual leisure Bookings.

How long are my points valid for?

Room night points are valid for 36 months from date of original stay

I didn't know that points expire - I rang key club and they told me that points do not expire...

As per the Key Club Terms & Conditions any room night that is not utilised and redeemed within a 36 month period will expire. This has always been a Key Club rule since the early stages of the programme. Apologies if you were advised otherwise. ...

I have recorded all my bookings but do not have any reservation numbers...

You will need to contact the hotel directly for this information or refer to your company's invoices/receipts of stay.

Can you tell me why I can't enter this room night, it's telling me the reservation number already exists.

Please advise the key Club coordinator in your region - they will contact the MCK Administration team on your behalf and get back to you with a solution.

Why are my rooms not confirmed yet?

We appreciate your patience with room night confirmation, as you can understand there are thousands of members all entering records that have to be checked by the Key Club Team and we do our very best to have these confirmed to you within a 7 day turn around time. If you require your points to be checked urgently please don't hesitate to contact your local Key Club Coordinator.

How do I redeem my points?

To redeem your Key Club points please submit a Rewards Request form online.

How long does a redemption request take to be processed?

Once the Key Club team receive your Rewards Request form we do our very best to process your request and send you your Prize Voucher within 7 days.

When I stay at a hotel using my Key Club Bed and Breakfast vouchers, what type of breakfast am I entitled to?

You are entitled to a fully cooked breakfast.

How long are my Key Club vouchers valid for?

Key Club vouchers are valid for 12 months from the date of issue.

What if I have made reservations prior to joining keyclub?

Keyclub membership begins when you sign up, only reservations from this date will be eligible to earn keyclub points.

Can I save up all my reservations and add them in to my Keyclub account all at once?

No, from the date of stay you have 3 months to enter in your reservation to earn keyclub points. Any reservations longer than 3 months will not be eligible.

Please do not hesitate to contact your local Key Club Co-ordinator if you have any other queries. Alternatively email key.club@millenniumhotels.co.nz or phone 0800 KEY CLUB (0800 539 258)